Thoughts and news from the collective

By Ross Berridge
•
October 5, 2026
We have access to more marketing data than ever before. Paid media. Content. SEO. Social. Email. PR. Websites. CRM systems. Ecommerce platforms. Brand tracking. Dashboards pulling various bits of it together. Almost everything we do leaves some kind of measurable footprint... and that's both a blessing and a curse. Because having more data doesn't necessarily mean having more insight. At the 2026 CMA Summit, I gave a talk called The Truth Behind the Dashboard , looking at something I think we could all afford to question a little more: The most convincing reports aren't always the most truthful. Not because somebody is deliberately trying to pull the wool over our eyes. In fact, quite the opposite. A report can be professionally built, full of accurate-looking numbers, positive trends and encouraging conclusions, and still leave us with completely misplaced confidence. The data underneath it might be unhealthy. We might be measuring the wrong things. We might be giving a metric more meaning than it deserves. Or, somewhere between the business objective and the final dashboard, we might simply have lost sight of what marketing was supposed to achieve in the first place. That was really what my talk was about. And it started with the best marketing report ever made...




