Privacy Policy
We are committed to protecting your privacy. Please read on for more details about our privacy policy.
Last Updated: July 2026
At THUNDER & FLASH LTD ("we", "our" or "us"), we respect your privacy and are committed to protecting any personal information you share with us.
This Privacy Policy explains what information we collect, how we use it, how we protect it and the rights you have regarding your personal information when you visit our website or contact us.
Who We Are
THUNDER & FLASH LTD is a marketing consultancy providing strategic marketing, paid media, SEO, analytics, photography, videography and wider digital marketing services.
Data Controller
THUNDER & FLASH LTD
Company Number: 17312826
Registered Office:
First Floor Office
12 Garden Street
Norwich
Norfolk
United Kingdom
NR1 1QU
Email: ross@thunderandflash.com
What Information We Collect
We only collect information that is necessary to respond to enquiries, deliver our services or improve our website.
This may include:
- Your name
- Email address
- Telephone number
- Company name
- Any information you choose to include in a contact form or email
When you visit our website, we may also automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device information
- Pages visited
- Time spent on our website
- Referring website
- General location information
This information helps us understand how visitors use our website and allows us to improve its performance and user experience.
How We Collect Information
We collect information when you:
- Complete a contact form
- Contact us by email or telephone
- Enquire about our services
- Browse our website
- Accept cookies through our cookie banner
Contacting Us
If you contact us through our website or by email, we will only use the information you provide to respond to your enquiry or discuss our services.
We will not add you to marketing communications unless you have specifically requested to receive them.
How We Use Your Information
We use personal information to:
- Respond to enquiries
- Provide and manage our services
- Prepare proposals and quotations
- Communicate with clients and prospective clients
- Improve our website and user experience
- Monitor website performance
- Comply with legal and regulatory obligations
We will never sell, rent or trade your personal information.
Our Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process personal information using one or more of the following legal bases:
- Your consent
- Performance of a contract, or taking steps before entering into a contract
- Our legitimate interests in operating and improving our business
- Compliance with legal obligations
Cookies
Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.
We currently use:
- Google Analytics 4 to measure website traffic and understand how visitors interact with our website.
- Google Tag Manager to manage website tags and analytics tools. Google Tag Manager does not itself collect personal information but enables services such as Google Analytics to operate.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can change or withdraw your cookie preferences at any time through your browser settings or our cookie consent banner.
Sharing Your Information
We only share personal information where necessary to provide our services or operate our business.
This may include trusted third-party providers such as:
- Website hosting providers
- Google Analytics
- Professional advisers, including accountants, solicitors and insurers
These providers only process personal information on our behalf where appropriate safeguards are in place and are required to protect your information.
We do not sell or share your personal information for marketing purposes.
International Transfers
Some of the service providers we use may process personal information outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection legislation.
Keeping Your Information Secure
We take appropriate technical and organisational measures to protect personal information from unauthorised access, alteration, disclosure or loss.
While no online system can guarantee complete security, we continually review our processes to help keep your information safe.
How Long We Keep Your Information
We only retain personal information for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting and regulatory requirements.
When information is no longer required, it is securely deleted or anonymised.
Your Rights
Under UK data protection law, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information where appropriate
- Restrict or object to certain types of processing
- Request a copy of your personal information in a portable format where applicable
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
THUNDER & FLASH LTD
First Floor Office
12 Garden Street
Norwich
Norfolk
United Kingdom
NR1 1QU
Email: ross@thunderandflash.com
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or the way we operate our business.
Any updates will be published on this page, and the "Last Updated" date at the top of this policy will be amended accordingly.